Writing
Writing
Long-form notes from client work: what actually worked, what did not, and the numbers behind it. No thought leadership, no trend pieces.
I write these after a project teaches me something, and I publish the version I would have wanted to read before the project started.
-
How to Introduce AI Agents Without Burning the IT Budget
A practical rollout plan for enterprise AI agents: pick one queue, run in shadow mode, draft before acting, and widen autonomy only where the numbers hold up.
-
RAG or Fine-Tuning? Choosing the Right Approach for Knowledge
When retrieval-augmented generation beats fine-tuning — and why almost every company knowledge problem is really a retrieval problem wearing a disguise.
-
What an AI Chatbot on a Website Actually Returns
How to measure a website AI chatbot: deflection, resolution, unanswered-question reporting and the four metrics that predict whether it is worth keeping.